To select a builder, begin by thinking about yourself. What kind of customer are you? If you purchased or built other homes, recall which aspects of those experiences you enjoyed most – and least. What would you like to repeat? Avoid?
Production builders are organized for high-volume construction, usually in subdivisions where they own the lots. If you want one of their homes, you must select a site in the subdivision. Production builders offer a collection of floor plans, usually with a choice of exterior designs or elevations. You can view the home offered by touring models. Buyers can personalize the floor plans of their choice with selections of such items as floor coverings, countertops, and cabinets. Production builders usually permit few structural changes.
Through repetition, the builder has worked any “bugs” out of floor plans. The total time to build is usually shorter because construction personnel are familiar with the plans. Suppliers stock regularly used items, so material delays are less likely and high-volume work offers an advantage in scheduling trade contractors.
Accurate pricing requires detailed specifications and input from suppliers and trade contractors. Done properly, the process takes days to weeks. Buyers who do not understand the complexity of this process and the importance of clearly written, detailed specifications sometimes compare floor plans based on cost per square foot. For instance, a buyer comparing two homes that each includes 4 bedrooms and 3 baths might find one is built for $100 a square foot and the other for $125. However, the apparently more expensive home might include a level of quality, features, and materials justifying the higher cost – items the buyers truly want. Study the details of materials and features included in the square footage you are buying and select your home and builder based on comprehensive information.
Your search begins by discovering who is building in the area where you want to live. Start with a preliminary list of candidates from a variety of sources.
Now comes the important task of narrowing your list of potential builders. Look closely at each builders finished work and work in progress. Your home will receive the same attention to detail.
Think about quality - Your definition of quality is unlikely to match anyone else’s exactly. Identify the specific characteristics you equate with quality. Consider aesthetics, function, maintenance needs, and environmental impact.
Models - Look carefully, then return to those you like and look again. Sit in each room, stand in every corner. Sit on the floor and look up. Listen to sounds that carry through the home. Notice how doors and windows fit. Notice wood trim installation, and paint and stain coverage. Examine the exterior. The quality you are looking at is the quality the builder will deliver.
Occupied Homes - Custom builders are less likely to have model homes. They can often arrange appointments for you to view an occupied home their company built.
Homes Under Construction - Even builders who have model homes seldom offer a sample of each floor plan, but you may be able to tour homes under construction to experience a life-size example. Seeing homes at the frame, mechanical, insulation, and drywall stages offers an opportunity to see the quality inside the walls.
Ask about the things that are important to you. Ask to meet the person who would be in charge of building your home. Think of this meeting as interviewing the company. Look at floor plans and talk about the home you want. How well does this company listen? Are the builder’s suggestions and comments helpful and relevant? Are your questions answered clearly and completely? Remember that your relationship with the builder will continue through the warranty period, so choose someone with whom you will be comfortable for the long term.
Many builders today provide a homeowner manual that guides buyers through the process and serves as a reference after move-in. Does the company schedule a preconstruction conference to review everything before starting construction? Are you invited at routine points to tour your home and have the builder’s undivided attention to discuss questions? What is the policy on change orders?
Review the contract, warranty, and warranty standards. Note the amount of detail provided. This same attention to detail usually flows through the construction of the home. How does the company determine a delivery date? Many factors outside of the builder's control can cause delays. Builders who promise a firm date too early often disappoint their buyers; but every builder can have a system for keeping you informed of the targeted delivery date.
Ads and signs alert you to the fact that a builder exists; they do not establish how the company treats its customers. For the answer to that important questions, talk to the customers themselves.
Homeowners - Talk to previous buyers. Visit communities on a Saturday morning and talk to people who are washing their cars, walking their dogs, or shoveling snow. "I'm considering having _________ build my home. Can I ask you a few questions about your home and how the company is to work with?" Talk to at least five people and visit several areas if possible.
Building Departments and Consumer Protection Entities - Building inspectors or departments are unlikely to provide you with much information unless you have a close friend who works there with whom you can chat. Similarly, entities such as the Better Business Bureau can only share information other customers have taken the time to report. They do not recommend or evaluate. Although if you hear that 87 complaints are on file, caution is in order, remember that lack of negative reports is not a guarantee.
Many factors must come together for you to be comfortable with your builder – design, quality, price, scheduling, and of course location. Throughout your exploration, comparing one detail after the next, you keep coming back to the same builder. Phone calls are returned promptly, questions are answered completely, and information is forthright and clear. Suggestions about the home you want make sense, and the price is in line with your budget. Your efforts have paid off; you have found your builder.